Cancellation Policy | Face It By Dr. G

CANCELLATION POLICY

All bookings are subject to a $25 non-refundable booking fee.

If your service address is incorrect, resulting in rerouting, rescheduling, or shipping to complete your service, you will incur a $25 fee via invoice prior to service.

If during the Booking Service process, you misrepresent yourself in any manner, including but not limited to, misrepresentation of your age or medical history, Face It! By Dr. G reserves the right to cancel your booked service without notice and charge you the full amount. If at the time of your booked service, you are under the influence of drugs or alcohol, Face It! By Dr. G will not perform the service and you will be charged the full amount.

All aforementioned cancellation fees will apply to the credit card provided on file for bookings made for others.

CANCELLATION POLICY – BOOKING FOR MOBILE IV CLINIC

Once booked, we will match a nurse or nurse practitioner (NP) to your appointment to the requested time. You will always receive a call or text to confirm the appointment time.

We understand that there are times where emergencies or obligations for family or work may arise. However, failing to call and reschedule or cancel your appointment denies other clients the ability to book their own appointment, due to a seemingly reserved position.

Appointments canceled within 24 hours are fully refunded less the $25 booking fee, appointments canceled within 12 hours incur a non-refundable $150 fee, and appointments canceled within 8 hours are 100% non-refundable. If a nurse has already been dispatched to the client’s location, or if you are not present at the given address within 15 minutes of the nurse’s arrival this will be considered a no-show and you will be charged 100% of the non-refundable fee. It is highly recommended that you speak with your doctor before making an appointment.

In the event that an infusion is aborted, this will be considered a cancellation and you will be charged in full to the held card on file. This fee applies in the following circumstances, including but not limited to:

Nurse or Nurse Practitioner dispatched but client unable to receive drip because information was not disclosed at the time of booking (example: alcohol withdrawal, drug abuse)
Nurse or Nurse Practitioner dispatched but client unable to receive drip because vitals signs are out of range
Nurse or Nurse Practitioner dispatched, IV not completed due to the client’s condition (example: could not tolerate it, Vasovagaled and did not want to continue)
Nurse or Nurse Practitioner dispatched, IV not completed due to the client’s condition of poor venous access-after 2 attempts or a refusal to allow more than 1 attempt at venous access
Nurse or Nurse Practitioner dispatched but IV not completed although flowing well because of time constraints created by client
Unsafe or unsanitary environment

Price is subject to change based on patients or providers recommendation and on any add-ons. Appointments after 8:00 PM will incur a late-night fee for our concierge service. If outside of Baltimore County, Anne Arundel County, or Howard County, you may incur a travel charge. Due to the high volume of appointments, we cannot guarantee an exact time, but will try our best to accommodate the time you have selected. If the appointment runs over time, there may be an additional charge.

We will continue to pre-screen for COVID-19 and we ask that if you are exhibiting symptoms or have been exposed to someone who has tested positive for COVID-19 to complete the form honestly in order to ensure the safety of the nurse or nurse practitioner. If you are COVID-19 positive or awaiting COVID-19 results, you must notify Face It! By Dr. G a soon as your results are back. You must also provide the positive or negative COVID-19 result to prevent enforcement of the cancellation policy.

CANCELLATION POLICY – GROUP BOOKINGS

Group cancellations with less than a 12-hour notice will be charged 50% of the cost for all reserved appointments to the credit card(s) on file. Group cancellations with less than a 4-hour notice will be charged 100% of the cost for all reserved appointments to the credit card(s) on file.
Groups not present at the given address within 15 minutes of the nurse or nurse practitioners’ arrival will be charged full price for all reserved appointments to the credit card(s) on file.

TERM AND TERMINATION

These Terms remain in full force and effect until they are terminated pursuant to the terms herein, however, either party may terminate these Terms at any time without notice. Upon any termination or expiration, Face It! By Dr. G will stop providing the Service to you.