Thank you for choosing Face It By Dr G for your vitamin product needs. Below is our shipping policy to provide clarity and transparency regarding the shipping process and related details:
1. Processing Time:
- Orders are typically processed within 1-3 business days from the date of purchase. Please note that our current turnaround time for shipping is 7-10 business days.
2. Shipping Method:
- We utilize reputable shipping carriers to ensure safe and timely delivery of your order. Once shipped, you will receive a tracking number to monitor the status of your package.
3. Domestic and International Shipping:
- We currently offer shipping services within the United States. Unfortunately, international shipping is not available at this time.
4. Shipping Costs:
- We provide free shipping to you at no extra cost.
5. Delivery Timeframe:
- Our estimated delivery time is subject to the courier's standard delivery schedule. However, we offer a 7-10 day turnaround time. While we strive to ensure timely deliveries, please note that unforeseen circumstances or delays in transit may occur.
6. Refunds and Exchanges:
- Face It By Dr G adheres to a strict policy regarding the return and exchange of our products. Once the seal on the items is broken, we cannot accept returns or offer exchanges due to safety and hygiene concerns.
7. Damaged or Incorrect Items:
- In the event that you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving the package. We will assist you in resolving the issue promptly.
8. Return Shipping Costs:
- Please note that return shipping costs for any eligible returns or exchanges will not be covered by Face It By Dr G. Customers are responsible for the shipping fees associated with returning items.
9. Address Accuracy:
- It is the responsibility of the customer to provide accurate shipping information. Face It By Dr G will not be held liable for orders shipped to an incorrect address provided by the customer.
10. Contact Information:
- For any inquiries regarding shipping, orders, or additional information, please feel free to reach out to our customer service team via drips@faceithydration.com
Face It By Dr G aims to provide a seamless and satisfactory shopping experience for all our customers. By adhering to our shipping policy, we ensure efficient and reliable delivery of our high-quality vitamin products to your doorstep.
Thank you for choosing us for your wellness needs!